Cease and Desist Letter Sent To Emory Healthcare

Blue Medical Scales of Justice

I found out that mercifully Dr. V had written the order for the IV Saline and faxed it over to my new primary care physician (outside of Emory), but apparently the new PCP needed her to do a physical examination. We’d had so much piled up from Dr. V’s 3 months away that there wouldn’t have been time for that even if we’d known it were needed, but I had no idea. It wasn’t until a nurse responded to me on the Patient Portal that I knew there was any hold-up.

On Thursday, June 16th I attempted to set up my next follow-up appointment, and was thwarted from doing so because of the block Emory’s Chief Medical Officer had placed on my account. Yesterday (Friday) I tried again after leaving a verbal message of Patient Relations’ voicemail that Emory was violating Federal Civil Rights Non-descrimination laws, and that they need to remove the block on my account immediately. I received no response Thursday, nor Friday, and on Friday when I again attempted to schedule an appointment with Dr. V for sometime in the last two weeks of June or for once I’d have returned home from Cleveland Clinic and UF from the two specialists in mid to late July, I found that the block was still in place. Today I decided to submit a cease and desist letter via Emory Healthcare’s Patient Relations Department on Emory’s website. Here it is below; 

Letter to Patient Relations Sent Saturday, June 18th Via Emory’s Web-form

 I called Patient Relations and got only a voicemail at your phone number (I believe it was on June 16th around noon) at (404) 778-3539. I left a message regarding the fact that Administration, (specifically P. Z. C., MD) has issued a block on my ability to schedule future appointments with any of my doctors at Emory. A licensed physician who does such a thing, superseding and thwarting care by a patients’ own physicians is violating the Hippocratic Oath by maliciously standing in the way and creating barriers to access when the patient is in need of medical care.

 Because of her actions I was denied care for a severe urinary tract infection at Emory Gynecology when I attempted to set up an appointment with my established doctor there. A nurse by the name of M. (at Emory St. Joseph’s Clinic which had the earliest available Gynecology clinic appointment) called me back to inform me I had been “dismissed from the clinic” and rudely talked over me, stating I’d have to go someplace else. When I informed her that refusing care by a non-profit organization is a violation of federal law she yelled into the phone that I’d have to go somewhere else, and then hung up on me.

 I believe this is the same M. that is a nurse of my former primary care physician at Emory St. Joseph’s Clinic, but in Primary Care. The Clinic I was trying to get an appointment with was Gynecology so I do not know why a nurse from Primary Care was calling me.

 Gynecology could not call in the needed antibiotics without seeing me first, so I had to make cold calls to outside physicians on the spur of the moment in order to catch it in time and even then it took all of 14 days to clear it up. I have chronic susceptibility to e-coli infections of the urinary tract. If a mobile physician group had not stepped in to write the prescription for Cipro ASAP I would most likely have had to go to the ER because it was already beginning to affect me systemically. Being an OBGYN herself I am sure Dr. C. is aware of the effect untreated e-coli has on the human body.

 I informed Patient Relations that this is against federal law and that therefore this block must be removed immediately or the corporation risks federal discrimination charges. My call was not returned by the end of business that day nor the next full day (Friday, June 17th). On the 17th I again attempted to schedule my follow-up with my neurologist at the Executive Park location who fully intends to help me and wants to see me on an ongoing basis. She has been away on maternity leave and there was alot that was backed up needing to catch up on when I saw her last on June 3rd and she needs to examine me to start certain services I need. Although I am scheduled to see some out of town sub-specialists I still want and need to keep her as my local neurologist.

 Such decisions should be between me and my doctor and therefore Administration needs to stay the hell out of my confidential relationship with my doctor. I do not know this corporate executive Chief Medical Officer and although she might be a physician she does not have the standing to make medical decisions above the heads of me and the doctors that I choose to enter into a doctor/patient relationship with. This is a malicious and retaliatory act on the part of Administration to prevent me from proving my condition and setting the record straight. Their actions show clear-cut manipulation of my care and an attempt to prevent my obtaining the true diagnosis of my disease-process.

 Retaliation for filing a grievance is an added violation under federal law from which no Emory regulation will provide them immunity. The further they push this agenda the more violations they’ll accrue.

 I don’t know if certain petty individuals consider this their idea of fun or what, but it is a very dangerous game they’re playing, I do not find it amusing and I intend to defend my civil rights to the fullest extent of the law, as a patient with several already established serious autoimmune diseases, I consider their acts of obstruction, patient-dumping, and medical neglect as a corporation a threat upon my life.

 In addition to having the ban lifted, I would like to know exactly who initiated it, why, and how this top executive was brought in.

 This harassment of me has gone on since December when I was abused in the Emergency room and reported it, and it is very clear now that the corporation is attempting to dispense with me as a way to further cover it up.

 Obviously, the corporation is corrupt all the way to the top brass and uses strong-arm tactics to silence those who speak honestly about incidents such as what happened to me (and it is a matter of public record that they’ve resorted to dirty tricks against their own former employees whom have had the courage to stand up and become whistleblowers to report corporate corruption when they saw it at Emory).

 When sending a man to scare and beat me into submission didn’t shut me up, they decided to resort to kicking me out.

 Clearly they underestimate a woman fighting for her life. Given my advocacy background it would be in their best interest for them to cease and desist any further interference with my medical testing and treatment, get out of the way and allow me to pursue my medical care in peace with those doctors with whom I have a good rapport; with those whom genuinely want to help me, whose motives are pure and are in the field of medicine for compassionate reasons.

 I do not bother anybody who doesn’t attack me first, and I am only interested in justice, maintaining my freedom to choose my medical relationships, to obtain my care in a timely, respectful, and compassionate manner, to be allowed to give honest feedback without fear of reprisal, and to be afforded my civil rights to healthcare without interference and impedance, my care plan determined jointly between me and the doctors of my choosing without any sort of conflict-of-interest, pressure or duress from “above”.

 There is absolutely nothing unreasonable about that “expectation” and nothing that justifies my being blocked from scheduling appointments at Emory Healthcare nor anyplace else.

 I am writing you on Saturday, June 18th and I look forward to hearing from you on Monday, June 20th that the block has been lifted and that I can resume scheduling appointments with doctors I wish to continue working with.

Pippit Carlington

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The letter was submitted at 6: 55 PM, Saturday, June 18th, 2016. I hope this will get through to them that I am serious and that they need to stop these vicious and irresponsible games. What I’ve been subjected to over the past 7 months is institutional bullying and I don’t take that sort of cruelty lying down. If this corporation intends to kill me either actively or passively it will continue to be documented in as close to real time as possible and sooner or later they will be caught and the full weight of the law will come down on them.

Just as Administration is watching this blog, so are others whose job it is to protect patients like me, and I’m sure that I’m not the only patient this type of thing has happened to at Emory. It may be that I’m the first patient to make it public, but a good background search will reveal that Emory has a long and sordid pattern of vicious and underhanded attacks against dissenters, and of discriminatory practices (mostly on the University side), but there have been documented incidents of corruption starting with antisemitism, and others ranging from research study manipulation and NIH funding fraud to Medicare/Medicaid billing fraud some of which included double-dipping; billing Medicare and Medicaid for services which had already been paid for with research funding.

In each of these cases the entity sought to discredit the whistleblower who had exposed the particular malfeasance by exploiting whatever vulnerability in that individual they could, be it their work reputation, going after their medical license with lies about them, assassinating the person’s character, and/or painting them as mentally ill.

Dr.Charles Nemeroff, a psychopharmacologist and former head of Emory’s Dept. of Psychiatry who is mentioned in numerous reliable media source’s articles and investigative reports as having committed research and medical journal publishing fraud and that he was in bed with major pharmaceutical companies and getting promotional funding from them while employed by (and with the blessing of) Emory. He also falsified safety claims on Abilify stating it was safe when in fact it was causing Tardive Dyskinesia.

Nemeroff himself conducted some of those psychiatric evaluations on whistleblowers, (proving my point that Emory does have unofficial hatchet-men to do their dirty work for them in order to cover up their corrupt practices).

After leaving Emory and Georgia in disgrace, Dr. Nemeroff went on to become employed at University of Miami and officials there seemed strangely unconcerned about hiring somebody who had committed illegal and unethical acts in the process of his career activities.

Apparently the reason for this nonchalance according to the Chronical for Higher Learning was that NIMH Director Thomas Insel owed Nemeroff for a favor he’d done for him when he’d lost his position and put in a word for him with Pascal Goldschmidt, MD, UM’s Medical School Dean, convincing him that the benefits in the man’s skill at fundraising outweighed the risk he carried. Meanwhile Insel quietly revised the NIMH conflict-of-interest regulations, and Nemeroff sits on two advisory boards that decide or influence which scientists get research funding.

Nemeroff’s current department is back in the Medicaid business overseeing a multi-million dollar contract which oversees 900 providers 30 hospitals, and 100 CMHCs (Community Mental Health Centers) trusting him with state funding again even after his HHS/CMS violations here in Georgia. While Nemeroff sits on easy street the whistleblower has spent years of his life fending off numerous frivolous legal challenges thrown at him by a judge who was in Emory’s pocket, unfairly placing a gag order on him while not evenly applying the same constraints on Emory whose various officials have given a number of media interviews about theirs and Nemeroff’s side of the story.

Emory holds a tremendous amount of power in Atlanta and throughout the state of Georgia so it’s no wonder that its top-level executives feel they’re above the law. It’s bad enough that they feel free to tamper with research and NIH/NIMH funding and go after people to cover up the skeletons in their closet, but the epitome of low-down and dirty that they’d resort to such tactics against patients! To attack a patient may prove to be their undoing. That is a bridge too far. Here’s one porcupine they’d best leave alone. I’m sure this is just the tip of the iceberg.

 

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Getting In-Home Help; Advice for the Homebound Patient

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Being chronically ill there are times we need help with certain aspects of everyday life. If you’re lucky enough to have a good support system of people living with you and/or coming to your home to help with things like grocery shopping, cooking, bathing, house cleaning, running to the pharmacy then this might not pose a difficulty for you (other than the initial embarrassment of having to ask for the help you need, or worrying about whether the people in your life will feel imposed upon).

If you have nobody to help with such activities because either nobody you know commits to help out or those people in your life are limited because of work obligations during a large part of the week, you may need to look into hiring a professional service.

At the outset this can seem a monumental task especially when you’re fatigued or brain-fogged, but it is often essential.

To many homebound/bed-ridden people this can make the difference between having quality of life or not, and sometimes it can even be a matter of survival if for instance you run out of food and are unable to go to the store yourself and get what you need to eat, or you run out of medication or need a new medication urgently for an acute medical problem and have no way to get it yourself.

The idea of having a total stranger coming into your home to help with activities of daily living can be a little unnerving but there are steps you can take to make it less scary and more safe. There are a whole array of agencies and individuals who provide home-based care and their fees vary depending upon the level of skill they have, their education and licensing, and often the length of time they have experience in the field.

One can find relatively basic care-givers who have informal experience taking care of a loved-one, all the way up to people who are licensed to provide skilled nursing duties, and everything in-between. The majority of this work, though, is performed by CNAs (Certified Nursing Assistants).

You will want to ask agencies whether they’ve done background checks on those they employ and what those checks consist of, whether they do a drug-screen, check references, etc. If you are able you might also want to do your own once you have picked out or are assigned a specific care-giver. You might even want to place a “nanny-cam” in your home as a safety measure. While in-home abuse or neglect by professional assistants is relatively rare statistically (especially when you obtain someone from an agency), it does happen, so although you might never run into such an incident, having daily activities on videotape is a good idea if you have the means to do so. This also verifies that activities performed in other parts of the house not in your presence are being completed, as agreed.

Once you meet the person you should also ask them what kind of experience they’ve had with your type of illness, assess how much they know about it, how willing they are to learn about it, and tell them your needs. You will get a sense of how they are from their response. If they sound confident and receptive to what you need them to do then they are likely a good fit.

If on the other-hand they are resistant to providing this or that, or they sound oppositional, ill-equipped either experience-wise or emotionally this is a red flag and you should ask for somebody else. Even on Medicaid you have the right to request a different assistant if you do not feel comfortable with the one assigned. If you are paying privately you will have the opportunity to interview a variety of people at the outset and choose one.

You can find personal assistants on sites such as Care.com and Angie’s list, as well as through senior and disabilities organizations, the United Way helpline, and on the internet.

These agencies and individuals generally fall into two categories; private pay, and Medicaid. (Generally Medicare does not cover these services and neither does private health insurance). Occasionally a long-term care insurance policy might cover this type of help but not all of these services accept it as payment, so you might have to do alot more calling around to find one that does.

If you’re on Medicaid (either as your primary or secondary insurance) and you are having significant problems doing things such as cooking and cleaning, bathing, or getting out of the house to buy things you need you will likely qualify for one of Medicaid’s Waiver programs.

Medicaid is state-funded, so the programs in your area will vary based on what your individual state offers, but most states have some help of this type available. Generally you would call your local Medicaid office to find out what the process is and they will send you forms to fill out about your needs.

If you live in a country other than the US it is likely your country offers something similar. I know that the UK has a very good government funded system of professional care-givers (which makes ours pale in comparison and is generally free), and Australia has one as well.

Each Medicaid Waiver category has slightly different criteria and there may be several offered, so you may want to ask them to send you a booklet on all the ones in your area to decide which one best fits your needs and situation. There are usually waivers for adults and ones for children. Since there are a large number of applicants needing help and funding in this day and age is limited there is likely to be a waiting list even after you’re approved, so it is best to apply as early as possible so you’ll be less likely to end up in a bind.

Still sometimes applying promptly doesn’t guarantee that services will come through in time and when that happens getting the help you need may be costly or downright inaccessible.

I recently ran into a situation in which I had to have a colonoscopy and Emory was going to cancel it if I didn’t have somebody with me. I’d already drunk the prep and gone through considerable upheaval by the time they told me my having nobody to come with me couldn’t be accommodated, so I had to pay about 1/4 of my monthly Disability check to hire someone for the day. Had it fallen in the middle or end of the month I literally wouldn’t have had the money to do it, and even now I cannot pay other bills because I’m out the money that ordinarily would have been used to pay  my  monthly living expenses.

I called the same agency I’d applied for the Medicaid waiver through (ironically just a week or two later Medicaid approved me for the program). They emailed me a contract to sign and added a credit/debit card on file for them to charge once services were rendered. My experience overall was good and it gave me a chance to test-drive the service and get a feel for what it was like.

A woman arrived at my house on time the day of my procedure. She was personable and I filled her in on the situation and we talked while we waited for transportation to show up. She loved dogs which is a plus, since not all of them do, and went to speak with Carmella who was whimpering in the kitchen wanting some attention. She told me she had done this type of work for many years and told me about some of the clients she’d worked for.

Things went smoothly. The only thing I would change is I could have used somebody a little more assertive, as there were a few times when people at the outpatient center were not listening to me and taking my special needs into account where I needed her to step in and back me up. She was rather flabbergasted at these incidents though and noticed that some people were not respecting my dignity and were treating me like a number. She noticed, for instance, that after her colonoscopy they had her in recovery for about 5 hours while they rushed me out after only about 15 minutes and that they tried to unhook the IV before all the fluids had finished.

On Friday a woman from the agency came out to my house to complete a nursing assessment once they’d determined that I’m eligible through Medicaid. She asked me what my needs were and my limitations. (I believe the nurse comes out once every 90 days).

I was approved for an assistant 6 hours per day/5 days a week (which isn’t bad for the type of waiver I applied for). This is a huge relief, as so much has had to go by the wayside because I just can’t do all these things myself anymore. Just going to a doctor’s appointment and being out of bed that long is extremely taxing for me, and vacuuming the floor is now pretty much impossible. I have no way (nor the physical strength or stamina) to lug a load of groceries on my wheelchair from the grocery store, so having somebody who has their own car is crucial. Next month I am going to need to replenish alot of food and supplies, as things have run out and I’ve been unable to go to the store myself. Now that my stomach is so unpredictable I will need to have a large, ready supply of things like chicken broth and the weight of just 4 of those boxes of broth weighs quite a bit. Carmella’s dog food is more than I can lift these days too.

Apparently Medicaid doesn’t pay for mileage for an assistant to drive their own car to go to the store, pharmacy, etc, so that is charged .70 per mile private pay. I may need this once to about 4 times per month and the distance to most of the stores and pharmacy isn’t far, so I don’t think that will be too much of a problem.

I made a list of things that I need for the assistant to do. Most agencies will give you a ring binder with timesheets and other information in it. You should add your list to it so that whatever caregiver you get can easily refer back to it. Explain to them verbally (and if possible in writing as well) how and when things need to be done, whether you’re on any special diet, whether you have any food allergies, food brand preferences, what you generally eat for meals, and any other special needs you have that they should be aware of.

Make sure to ask the agency what their back-up plan is in case the assigned care-giver is out sick or has a family emergency and how quickly they can get a replacement.

With concise organization and clear communication your assistant will make your life easier and less stressful so that you can focus on things other than logistics. This is invaluable and can save you alot of frustration and prevent you from over-extending and over-tiring.

(I’m now participating in the Chronic Friday Link-Up with BeingFibroMom).